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Product spotlight: Tech Support Centres to empower our users

Careteam’s knowledge base gathers ideas and tips about all the capabilities that Careteam offers in order to maximize user success.

Careteam’s Tech Support Center is a place where you can find answers, explore the depths of our platform, and actively contribute to its evolution. Explore the wealth of knowledge available, and let your voice be heard through our feedback widget. Together, we're empowering and enriching the digital health experience for all users!

Why we created the Tech Support Center

Why did we create this resource? Simple. We wanted to ensure that everyone can make the most of our platform, no matter their level of expertise, so we created the Tech Support Center as an invaluable resource to users for ideas and tips on how to maximize the use of the platform. 

After logging into your Careteam account, you can access the Tech Support Center through the main menu and explore the treasure trove of tips and how-tos tailored to your specific needs. 

Whether you have questions or simply want to learn more about our platform's capabilities, our Tech Support Center is here to provide reassurance and guidance whenever you need, designed to be helpful guides to the many ways to use the Careteam’s Platform.

Something useful for everyone, tailored to unique needs

Our digital health platform has been meticulously designed with the core promise of being simple, fast and intuitive to use (if you are curious, read more about how it’s built here). With over 15,000 care plans delivered, we've supported users of all ages and backgrounds, whether tech-savvy enthusiast or someone new to any digital device.

While many users find our platform easy to navigate, we've gone the extra mile to ensure that even those with varying levels of digital experience can use it effortlessly. 

Our Tech Support Center has content tailored to meet the unique needs of our two different main user groups:

1. Patients, families, caregivers and other members of the Support Team: This dedicated help site ensures that they can easily access the information they need regarding the capabilities of the platform for non-healthcare professionals.

2. Healthcare Providers: We recognize that healthcare professionals have different specific requirements when using digital health and that's why we've created a dedicated section just for providers, addressing their unique needs - see it here.

Continuous improvement

Careteam is always on the lookout for opportunities to improve our users experience and some of the best feedback and ideas come from our users. We take your ideas, suggestions, and thoughts seriously and always follow back.   

We want to make it even easier for people to reach out so in the Tech Support Center includes a feedback widget that lives directly on the knowledge base site itself at the bottom of each page, as well as a way to send us a message through the chat function.

Let your voice be heard. We truly value your feedback, and together, we are shaping the future of healthcare technology.


Contact us to learn more about Careteam Technologies and how we help health teams simplify complex care.